Patient Advocate

GREATER SEACOAST COMMUNITY HEALTH • Somersworth, NH

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About The Position

Greater Seacoast Health is seeking a compassionate, customer-focused Patient Advocate for its Somersworth Primary Care practice. As a founding team member and often the first person patients meet or speak with, the Patient Advocate helps create a welcoming, positive, and supportive healthcare experience. The position is full-time, non-exempt, and scheduled Monday through Friday, 8:00 AM to 5:00 PM. The hourly rate starts at $21.50 and is based on experience, customer service skills, and healthcare registration experience.

The role supports patient access to care through appointment scheduling, insurance verification, accurate recordkeeping, payment collection, and information about financial assistance, payment options, and services. The Patient Advocate works collaboratively with providers, nurses, behavioral health professionals, and clinical support staff while maintaining patient confidentiality and delivering exceptional customer service.

Greater Seacoast Health is a nonprofit healthcare organization committed to integrated, compassionate, high-quality healthcare for everyone in the community. It describes its values as compassion, respect, integrity, collaboration, and excellence.

Requirements

• High school diploma or equivalent.
• At least one year of customer service, administrative support, medical reception, patient registration, or call center experience.
• Strong computer, communication, and organizational skills.

Nice To Haves

• Healthcare registration or medical office experience.
• Electronic Health Record (EHR) experience.
• Experience with insurance verification and patient scheduling.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Welcome patients with professionalism, warmth, and compassion.
• Schedule appointments and coordinate patient access to care.
• Verify insurance coverage and maintain accurate patient records.
• Educate patients about financial assistance programs, payment options, and available services.
• Accurately collect copays and patient payments.
• Connect uninsured or underinsured patients with available resources.
• Answer incoming calls and assist patients with questions and scheduling needs.
• Collaborate with providers and clinical staff to ensure a seamless patient experience.
• Maintain confidentiality while delivering exceptional customer service.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Employer-paid life insurance.
• Employer-paid short-term disability.
• Generous paid time off.
• Paid holidays.
• Employee assistance program.
• Professional development opportunities.
• Supportive, mission-driven culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED