Patient Advocate I

Orthopedic Centers Of Colorado • Parker, CO

2d

About The Position

The Patient Advocate is responsible for ensuring the clinic meets required standards, including HIPAA, OSHA, and compliance rules and regulations related to fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must exercise considerable decision-making and independent judgment in daily activities. The role includes patient registration and administrative support, handling patient communications, and verifying insurance and demographic information.

Requirements

• At least two years of experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling, and punctuation.
• Skill in operating business office machines.
• Skill in answering the telephone professionally.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain working relationships with patients, employees, and the public.

Responsibilities

• Check patient eligibility.
• Correct charts and mistakes.
• Validate appointments in Phreesia and handle cancellations and rescheduling.
• Complete pre-registration.
• Recognize, greet, and register patients politely, promptly, and helpfully.
• Use ProviderFlow.
• Answer phone calls and voice messages pleasantly and address patient needs expeditiously.
• Verify current informational statuses and collect insurance information, demographic information, and signatures as needed.

Benefits

• Medical, dental, and vision insurance.
• Generous PTO package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Ability to purchase accident insurance and short- and long-term disability insurance.
• Opportunities for internal training and development.
• Retirement plan eligibility after one month of service, with eligibility for company profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed