PATIENT ADVOCATE / CLINICAL ANALYST

UHS • Oakland Park, FL

87d • Onsite

About The Position

As the Patient Advocate, incumbent is available to both in-patients and out-patients to respond to any concerns, problems, or grievances regarding customer service, patient’s rights, and belongings. As the Clinical Analyst, this position provides continual education to facility employees and physicians, problem tracking, resolution, on-going enhancement requests; active participation in system testing, workflow redesign, change management. In addition, the incumbent will assist the PI department in collections and inputting clinical outcomes for quality assurance and performance improvement.

Requirements

• Crisis Prevention Intervention (CPI) required or equivalent
• CPR certification.
• A minimum of one (1) year of clinical experience in a psychiatric health-care facility training mentally ill, or chemically dependent patients, with understanding of co-occurring disorders, and Cultural Linguistic Diversity amongst patients.
• Must possess strong leadership and teaching abilities.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal reports.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or board of directors.
• Must be computer literate in excel word, power point
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Sensitive and aware of diverse cultures and their practices.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Respond to any concerns, problems, or grievances regarding customer service, patient’s rights, and belongings.
• Provide continual education to facility employees and physicians.
• Handle problem tracking and resolution.
• Manage on-going enhancement requests.
• Actively participate in system testing, workflow redesign, and change management.
• Assist the PI department in collections and inputting clinical outcomes for quality assurance and performance improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level