Patient Advocate Assistant

Gonzaba Medical Group•San Antonio, TX

1d•Onsite

About The Position

The Patient Advocate Assistant supports front desk Patient Advocates by managing their daily schedule and maintaining efficient patient flow, including directing patients to the appropriate location. The role gives Patient Advocates more time to address patients’ needs and is an entry-level position that can provide a path toward becoming a Patient Advocate. The Patient Advocate area aims to provide excellent customer service and create loyal patients who remain with Gonzaba Medical Group (GMG) and share positive patient experiences. The position is based in an office setting within a clinical environment. It involves exposure to conditions common to a clinic, including communicable diseases, bodily fluids, toxic substances, ionizing radiation, and medicinal preparations. The role requires manual dexterity and the ability to sit, stand, stoop, reach, kneel, crouch, bend, walk, and lift up to 10 pounds. Close vision and the ability to adjust focus are also required, as is working efficiently under pressure.

Requirements

High school diploma or equivalent.
Knowledge of word processing, database, spreadsheet, and internet software.
Ability to work efficiently under pressure.
Ability to perform the stated physical activities, including lifting up to 10 pounds, and to meet the stated vision requirements.

Nice To Haves

Bilingual in English and Spanish.
At least one year of experience in a clinic, doctor’s office, or hospital.

Responsibilities

Manage patient flow in the Patient Advocate area and appoint and direct patients to appropriate areas.
Schedule same-day appointments in the Athena EMR system for patients seeking Patient Advocate assistance, and properly document their requests and needs.
Manage the Patient Advocate schedule in Athena EMR, ensuring appointments are resolved with the appropriate appointment status.
Verify Medicare Advantage patients’ insurance eligibility using multiple insurance platforms.
Arrange transportation for patients’ medical appointments through insurance benefit providers and/or public transportation.
Coordinate with the Patient Advocate Assistant to ensure office supplies are stocked and available for front desk Patient Advocates.
Maintain strict confidentiality of member and company information.
Maintain assistant competencies according to Gonzaba Medical Group policy.
Maintain a high level of customer service and exercise tact and courtesy with patients, visitors, providers, and coworkers.
Follow customer service expectations for in-person and virtual communications, including telephone and telehealth applications.
Participate in educational programs as needed and perform other duties as assigned.