Patient Admitting Specialist
About The Position
The Patient Admitting Specialist ensures patients have a satisfying registration experience through accurate, comprehensive scheduling and registration. The role registers patients, verifies and updates information, reviews insurance eligibility, collects applicable payments, and ensures required forms and authorizations are completed. It also supports patient pre-registration, scheduling, calls, messages, and coordination with other staff while meeting departmental accuracy and productivity standards. The position serves patients across neonatal/infant, pediatric, adolescent, adult, and geriatric age groups. It requires a high school diploma or GED for hires after March 1, 2025, with healthcare or customer service experience preferred. The role reports to a Supervisor, Manager, or Director.
Requirements
- High school diploma or GED, or a higher-level degree, if hired after March 1, 2025.
- Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
- Ability to communicate effectively in a positive and professional manner.
- Ability to handle difficult and stressful situations calmly and professionally.
- Ability to operate general office equipment, including a computer, printer, scanner, and telephone.
- Ability to successfully complete training, orientation programs, and competencies.
- Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
- Basic knowledge of insurance, including eligibility and benefit coverage.
- Written and verbal communication skills.
Nice To Haves
- Healthcare or customer service experience.
Responsibilities
- Comply with the Code of Conduct and compliance policies, resolve compliance questions or concerns, and report suspected violations.
- Identify patients using the proper method of retrieving patient history and information, avoiding duplicate medical records.
- Register patients and verify, accurately enter, and update information in accordance with departmental guidelines and benchmarks.
- Review insurance eligibility, update medical records with verified health-plan information, release insurance based on the verification process, and ensure valid prior authorization when applicable.
- Identify and collect applicable co-pays and deductibles based on insurance eligibility or cash quotes for uninsured patients, and provide receipts when applicable.
- Ensure required paperwork, HIPAA information, patient signatures, and forms are completed according to organizational policies and service requirements.
- Perform daily cash balancing according to department guidelines, if applicable.
- Prepare and complete Medicare Advanced Beneficiary Notice (ABN) and LMRP program requirements, including patient notifications and signatures at the time of service.
- Request and scan insurance cards and other required forms of identification.
- Complete Medicare Screening Forms for Medicare patients as required.
- Coordinate with and assist other staff to ensure timely patient registration.
- Maintain completion of patient pre-registration at the departmental standard.
- Maintain a registration error accuracy rate of 97% or higher and meet other departmental accuracy and productivity standards.
- Provide accurate cash prices or quotes to self-pay patients and applicable uninsured discounts.
- Process patient complaints and concerns through the appropriate chain of command.
- Assist with patient scheduling, if applicable.
- Answer and route incoming calls in a timely manner, if applicable.
- Collect and route incoming faxes and messages, if applicable.
- Attend and participate in staff meetings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
