Patient Admitting Specialist

Eisenhower Health•Rancho Mirage, CA

3d•$19 - $29

About The Position

The Patient Admitting Specialist ensures patients have a satisfying registration experience through accurate, comprehensive scheduling and registration. The role is in the Urgent Care department in Rancho Mirage and is scheduled for 40 hours per week on a 12-hour employee shift, with a day shift. The specialist registers patients, verifies and updates patient and insurance information, supports timely patient registration and pre-registration, and handles related documentation, payments, calls, messages, and scheduling as applicable. The role serves patients of all ages, from neonates and infants through geriatric patients. Blood-borne pathogen exposure is listed as minimal or no potential.

Requirements

High school diploma, GED, or higher degree if hired after March 1, 2025.
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
Ability to communicate effectively in a positive and professional manner.
Ability to handle difficult and stressful situations calmly and professionally.
Ability to operate general office equipment, including computers, printers, scanners, and telephones.
Ability to successfully complete training orientation programs and competencies.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
Basic knowledge of insurance, including eligibility and benefit coverage.
Written and verbal communication skills.

Nice To Haves

Healthcare or customer service experience.

Responsibilities

Comply with the Code of Conduct and compliance policies, resolve compliance questions or concerns, and report suspected violations.
Identify patients using the proper method for retrieving patient history and information, and avoid creating duplicate medical records for additional visits.
Register patients according to departmental benchmark guidelines and accurately verify, enter, and update patient information.
Review insurance eligibility, update medical records with verified information from health plans, release insurance according to the verification process, and ensure valid prior authorization when applicable.
Identify and collect co-pays and deductibles based on insurance eligibility or applicable uninsured cash discount quotes, and provide receipts when applicable.
Complete required paperwork, including HIPAA information, patient signatures, and forms required for department services.
Perform daily cash balancing according to department guidelines, if applicable.
Complete Medicare Advanced Beneficiary Notice (ABN) and LMRP program requirements, including required patient notification and signatures at the time of service.
Request and scan insurance cards and other necessary identification forms.
Complete Medicare Screening Forms for Medicare patients as required.
Coordinate with and assist other staff to ensure timely patient registration.
Maintain patient pre-registration completion at the department standard.
Maintain a registration error accuracy rate of at least 97% and meet other departmental accuracy and productivity standards.
Provide accurate cash prices or quotes to self-pay patients and uninsured discount quotes to qualifying patients, if applicable.
Process patient complaints and concerns through the appropriate chain of command.
Assist with patient scheduling, if applicable.
Answer and route incoming calls in a timely manner, if applicable.
Collect and route incoming faxes and messages, if applicable.
Attend and participate in staff meetings.
Perform other duties as assigned.