Patient Admitting Specialist

Eisenhower Health•Rancho Mirage, CA

3d•$19 - $29

About The Position

The Patient Admitting Specialist ensures patients have a satisfying registration experience through accurate and comprehensive scheduling and registration. The role registers patients, verifies and updates patient and insurance information, and supports timely completion of registration and pre-registration. It also handles required forms and notices, payment collection and cash balancing when applicable, patient scheduling, and incoming calls, faxes, and messages. The position serves patients ranging from neonates and infants through geriatric patients.

Requirements

High school diploma or GED; a higher-level degree meets the stated education requirement for hires after March 1, 2025.
Ability to create a welcoming environment and demonstrate empathy and respect in interactions with patients and visitors.
Ability to communicate positively and professionally.
Ability to handle difficult and stressful situations calmly and professionally.
Ability to operate general office equipment, including computers, printers, scanners, and telephones.
Ability to complete training orientation programs and competencies.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
Basic knowledge of insurance, including eligibility and benefit coverage.
Written and verbal communication skills.

Nice To Haves

Healthcare or customer service experience.

Responsibilities

Comply with the Code of Conduct and compliance policies, address compliance questions or concerns, and report suspected violations.
Identify patients using the proper method for retrieving patient history and information, avoiding duplicate medical records.
Register patients and verify, enter, and update patient information in accordance with departmental guidelines and benchmarks.
Review insurance eligibility, update medical records with verified plan information, release insurance according to the verification process, and ensure valid prior authorization when applicable.
Identify and collect applicable co-pays and deductibles, provide uninsured cash quotes when applicable, and provide receipts for payments.
Ensure required paperwork, HIPAA information, patient signatures, and service-related forms are completed.
Perform daily cash balancing according to department guidelines when applicable.
Complete Medicare ABN and LMRP requirements, including patient notification and signatures at the time of service.
Request and scan insurance cards and other necessary identification forms.
Complete Medicare Screening Forms for Medicare patients as required.
Coordinate with and assist other staff to ensure timely patient registration.
Complete patient pre-registration to departmental standards.
Maintain a registration error accuracy rate of at least 97% and meet other departmental accuracy and productivity standards.
Provide accurate cash prices or quotes to self-pay patients and cash quotes to patients who qualify for an uninsured discount, when applicable.
Process patient complaints and concerns through the appropriate chain of command.
Assist with patient scheduling when applicable.
Answer and route incoming calls in a timely manner when applicable.
Collect and route incoming faxes and messages when applicable.
Attend and participate in staff meetings.
Perform other duties as assigned.