Patient Administrative Coordinator

Team Rehabilitation Services, LLC • Novi, MI

20d • $18 - $22 • Onsite

About The Position

Team Rehabilitation is seeking an outgoing, dynamic Patient Administrative Coordinator to serve as the first point of contact at an outpatient therapy clinic. The role supports patients throughout their therapy experience by providing welcoming service, coordinating schedules and communications, assisting with insurance and billing matters, and maintaining accurate records. The coordinator also supports clinic performance through reporting, research data entry, and basic upkeep of clinic supplies and equipment. The position requires multitasking in a fast-paced, demanding environment while keeping up with daily reports and tasks. Additional duties may be assigned by the clinic director.

Requirements

• High school graduate or equivalent.
• Excellent verbal and written communication skills.
• Solid basic computer skills.
• Commitment to diversity, equity, and inclusion.
• Ability to multitask in a fast-paced, demanding environment.

Nice To Haves

• Experience in a patient-centered health care position is an advantage but is not required.

Responsibilities

• Greet patients in a friendly, outgoing manner, verify appointments, and assist with necessary paperwork.
• Communicate with patients, physicians, staff, and others involved in patient care, including completing necessary follow-ups.
• Maintain complex schedules and ensure patients are scheduled for the appropriate number of visits; coordinate with therapists and staff to accommodate patient needs.
• Assist patients with insurance questions, verify and explain benefits, and obtain and track required authorizations.
• Update and maintain electronic medical and billing records accurately, including billing changes, and follow up for additional information when needed.
• Collect copayments, process payments accurately and professionally, issue receipts, and handle billing-related tasks.
• Enter data collected from in-house research to support assessment of clinic performance.
• Prepare management information and support clinic performance through research data entry and basic maintenance of clinic supplies and equipment.
• Respect patient privacy and follow confidentiality policies.
• Multitask in a fast-paced, demanding environment while keeping up with daily reports and tasks.
• Perform additional duties as assigned by the clinic director.

Benefits

• Low-cost medical plan options, dental coverage, and vision coverage.
• 401(k) match.
• Profit sharing.
• Equity opportunities.
• Monthly bonus opportunities.
• Generous paid time off and flexible scheduling.
• $1,500 per year for continuing education or student loan repayment, at the employee’s choice.
• 40 hours of paid CEU time each year, in addition to PTO.
• Collaborative, supportive culture with an Equity & Engagement commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED