Patient Administrative Coordinator

OrthoNY•Saratoga Springs, NY

19d•$18 - $24

About The Position

Patient Administrative Coordinators provide administrative support to providers, scheduling specialists, and patients while delivering exceptional customer service. The role involves managing patient communications, maintaining electronic health records, and ensuring accurate and timely completion of patient-related tasks. Travel to other locations may be needed depending on clinic staffing and needs; reliable transportation is essential.

Requirements

High school diploma required.
1–3 years of office experience.
Proficiency in Microsoft Office required.
Exceptional written, verbal, and interpersonal communication skills.
Highly organized with strong attention to detail.
Ability to travel to other locations as needed depending on clinic staffing and needs.
Reliable transportation is essential.

Nice To Haves

College degree preferred.
Healthcare experience preferred.
Familiarity with medical terminology and orthopedics is a plus.
Experience with EMR systems is a plus.

Responsibilities

Triage patient calls, provide customer service, and direct calls to the appropriate person or take messages as needed.
Maintain electronic health records and ensure accuracy.
Distribute incoming faxes and monitor MRI orders for completeness.
Monitor intra-mail and correspond with patients as needed.
Perform follow-up tasks related to past, present, and future office visits for designated providers.
Complete patient paperwork, including disability forms, worker’s compensation forms, physical therapy referrals, work notes, and prior authorizations.
Reschedule appointments for providers as needed.
Obtain necessary patient information, such as medical necessity forms, medical records, transportation authorizations, home care orders, and referrals.
Respond to tasks or calls from the Call Center or Front Desk to accommodate emergency appointments and address patient needs.
Perform other responsibilities as needed or assigned.