Patient Administrative Coordinator

Team Rehabilitation Services, LLC•Barrington, IL

21d

About The Position

Team Rehabilitation is seeking an outgoing, dynamic Patient Administrative Coordinator to serve as the first point of contact in an outpatient therapy clinic. The role supports patients throughout their therapy experience by providing friendly service, coordinating appointments and communication, assisting with insurance and billing matters, maintaining accurate electronic records, and helping with clinic operations. The coordinator must be empathetic toward patients and willing to help accommodate and support their success in therapy. The position requires multitasking in a fast-paced, demanding environment while keeping up with daily reports and tasks. The coordinator also performs additional duties assigned by the clinic director. Team Rehabilitation is a therapist-owned network of outpatient clinics operating across Michigan, Illinois, Indiana, Wisconsin, and Georgia. The company describes its mission as providing high-quality outpatient physical and occupational therapy, making therapy enjoyable, and improving health and quality of life.

Requirements

High school graduate or equivalent.
Excellent verbal and written communication skills.
Solid basic computer skills.
Commitment to diversity, equity, and inclusion.
Ability to multitask in a fast-paced, demanding environment.

Nice To Haves

Experience in a patient-centered health care position is advantageous but not required.

Responsibilities

Greet patients in a friendly, outgoing manner, verify appointments, and help complete necessary paperwork.
Maintain communication with patients, physicians, staff, and others involved in patient care, including necessary follow-ups.
Maintain complex schedules and ensure patients are scheduled for the appropriate number of visits, coordinating with therapists and other staff as needed.
Assist patients with insurance questions, verify and explain benefits, and obtain and track required authorizations.
Update and maintain electronic medical and billing records accurately, including billing changes, and follow up for additional information when appropriate.
Collect copayments, process payments, issue receipts, and handle billing-related tasks accurately and professionally.
Enter data collected from in-house research used to determine clinic performance.
Support clinic performance by preparing management information, entering research data, and helping maintain clinic supplies and equipment.
Respect patient privacy and follow confidentiality policies.
Multitask in a fast-paced environment and keep up with daily reports and tasks.
Perform additional duties assigned by the clinic director.

Benefits

Low-cost medical plan options, plus dental and vision coverage.
401(k) match.
Profit sharing.
Equity opportunities.
Monthly bonus opportunities.
Generous paid time off and flexible scheduling.
$1,500 per year for continuing education or student loan repayment, at the employee’s choice.
40 hours of paid CEU time each year, in addition to PTO.
Training, resources, and support for team members.
Collaborative environment and an Equity & Engagement commitment.