Patient Accounts Specialist

MNGI•Minneapolis, MN

1d•Hybrid

About The Position

The Patient Accounts Specialist will receive patient phone calls and assist in resolution while maintaining professionalism, with a customer service approach. This role involves accurately entering patient payments, adjustments, and refunds as received electronically, by phone, check, or otherwise. The specialist will demonstrate an understanding of Electronic Practice Management (EPM) and Electronic Health Records (EHR) within NextGen software as it relates to insurance, demographics, and release of information associated with the daily functions of the Business Office. A key aspect of this role is understanding the entire patient process from appointment scheduling, front desk procedures, coding, billing, payment application, and collections. The specialist will verify insurance coverage prior to patient appointments utilizing reporting from an external vendor (Healthia), maintain aging accounts, and work closely with patients to establish payment plans. This position requires close collaboration with internal and external parties (patients, primary care clinics, collection agencies, coworkers) to address and resolve concerns while maintaining HIPAA compliance. Responsibilities include weekly rotating job tasks such as manually posting patient payments, posting and mailing patient refund checks, processing patient credit card payments, Healthia work log tasks, and additional clerical tasks. Any and all other duties as assigned.

Requirements

High School Diploma or GED required.
1-2 years of experience in a business office/billing setting.
Microsoft Office applications
Insurance payers
Compassionate patient care
Active listening
Problem solve, prioritization, and critical thinking
Attention to detail
Organization and time management
Multitask
Communicate effectively verbally and in writing
Work independently as well as in a team environment
Type proficiently and accurately

Nice To Haves

Demonstrate an understanding of Electronic Practice Management (EPM) and Electronic Health Records (EHR) within NextGen software

Responsibilities

Receive patient phone calls and assist in resolution while maintaining professionalism, with a customer service approach.
Accurately enter patient payments, adjustments, and refunds as received electronically, by phone, check, or otherwise.
Demonstrate an understanding of Electronic Practice Management (EPM) and Electronic Health Records (EHR) within NextGen software as it relates to insurance, demographics, and release of information associated with the daily functions of the Business Office.
Understand the process from the time patient schedules an appointment, front desk procedure, coding, billing, application of payment, and collections.
Verify insurance coverage prior to patient appointments utilizing reporting from external vendor (Healthia)
Maintain aging accounts, working closely with patients to establish payment plans
Work closely with internal and external parties (patients, primary care clinics, collection agencies, coworkers) to address and resolve any concerns while maintaining HIPAA compliance.
Responsible for weekly rotating job tasks, including but not limited to: manually posting patient payments, posting and mailing patient refund checks, processing patient credit card payments, Healthia work log tasks, and additional clerical tasks.
Any and all other duties as assigned.