Patient Accounts Specialist

MNGI•Minneapolis, MN

16h•Hybrid

About The Position

This position is responsible for handling patient accounts, including receiving phone calls, processing payments, adjustments, and refunds. The specialist will utilize Electronic Practice Management (EPM) and Electronic Health Records (EHR) systems, specifically NextGen software, to manage insurance and demographic information. A key aspect of the role involves understanding the entire patient account lifecycle, from appointment scheduling to collections, and verifying insurance coverage. The specialist will also maintain aging accounts, establish payment plans, and collaborate with various internal and external parties while ensuring HIPAA compliance. Weekly rotating tasks include posting payments, processing refunds, handling credit card payments, and other clerical duties.

Requirements

High School Diploma or GED required.
1-2 years of experience in a business office/billing setting.
Knowledge of Microsoft Office applications.
Knowledge of insurance payers.
Compassionate patient care.
Active listening.
Problem solving, prioritization, and critical thinking.
Attention to detail.
Organization and time management.
Ability to multitask.
Ability to communicate effectively verbally and in writing.
Ability to work independently as well as in a team environment.
Ability to type proficiently and accurately.

Nice To Haves

Demonstrate an understanding of Electronic Practice Management (EPM) and Electronic Health Records (EHR) within NextGen software as it relates to insurance, demographics, and release of information associated with the daily functions of the Business Office.

Responsibilities

Receive patient phone calls and assist in resolution while maintaining professionalism, with a customer service approach.
Accurately enter patient payments, adjustments, and refunds as received electronically, by phone, check, or otherwise.
Demonstrate an understanding of Electronic Practice Management (EPM) and Electronic Health Records (EHR) within NextGen software as it relates to insurance, demographics, and release of information associated with the daily functions of the Business Office.
Understand the process from the time patient schedules an appointment, front desk procedure, coding, billing, application of payment, and collections.
Verify insurance coverage prior to patient appointments utilizing reporting from external vendor (Healthia).
Maintain aging accounts, working closely with patients to establish payment plans.
Work closely with internal and external parties (patients, primary care clinics, collection agencies, coworkers) to address and resolve any concerns while maintaining HIPAA compliance.
Responsible for weekly rotating job tasks, including but not limited to: manually posting patient payments, posting and mailing patient refund checks, processing patient credit card payments, Healthia work log tasks, and additional clerical tasks.
Any and all other duties as assigned.