Patient Accounts Specialist

Therapy and Beyond • Flower Mound, TX

14d

About The Position

The Patient Accounts Specialist works directly with existing client families to oversee patient financial accounts, maintain accurate billing status, and resolve complex insurance or payment inquiries. The role balances empathetic, family-facing communication with back-office coordination across billing, prior authorizations, and revenue cycle operations to support seamless financial management for therapy services. It serves as a primary link between client families, clinical teams, and third-party payers to facilitate transparent pricing and consistent account reconciliation.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in healthcare billing, patient accounts, prior authorizations, or patient advocacy is preferred.
• Proficiency with EMR/EHR platforms, revenue cycle workflows, and benefit verification processes.
• Strong problem-solving capability and communication skills tailored to varied family needs.

Nice To Haves

• Associate or bachelor's degree preferred.
• At least 2 years of experience in healthcare billing, patient accounts, prior authorizations, or patient advocacy preferred.

Responsibilities

• Act as the main point of contact for family communications regarding accounts, insurance changes, prior authorizations, and payment inquiries.
• Explain financial arrangements, payment plan options, and therapy cost breakdowns to families.
• Collaborate with insurance providers to resolve claim differences, track coverage changes, and advise families on benefit updates.
• Monitor patient accounts receivable and proactively contact families about past-due balances to establish workable payment solutions and support timely resolution.
• Update service agreements upon annual plan renewal or coverage changes while complying with organizational financial policies.
• Maintain target accounts receivable aging benchmarks and resolve past-due family account inquiries within organizational timelines.
• Ensure accuracy in service agreement updates, benefit verification updates, and fee schedule disclosures while following organizational financial and privacy standards.
• Provide empathetic communication to promote family financial transparency and minimize billing escalations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED