PATIENT ACCOUNTS SPECIALIST-CUSTOMER CARE
About The Position
The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. The Patient Account Specialist handles incoming/outgoing customer calls and reroutes calls to appropriate departments. Provides product/services healthcare information, resolves issues, and ensures customer satisfaction.
Requirements
- 1+ years call center/healthcare customer service experience.
- High School or equivalent.
- Bilingual preferred.
- Computer proficiency: Microsoft Works, Excel, and database entry.
- Ability to handle multiple tasks and remain patient under pressure.
- Strong problem-solving skills.
Responsibilities
- Handles incoming/outgoing customer calls and reroutes calls to appropriate departments.
- Provides product/services healthcare information.
- Resolves issues.
- Ensures customer satisfaction.
Benefits
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401k plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
