Patient Accounts Liaison - CBO - FT

Vitruvian Health•Hamilton, OH

35d

About The Position

The Patient Accounts Liaison works under the direct supervision of the Lead/Supervisor Customer Service and Patient Accounts Manager, following written policies and procedures. The role communicates with internal and external customers and addresses issues raised by patients and guarantors, agencies, third-party payers, and Hamilton Medical Center associates. It assists with billing, payment posting, and reimbursement issues; explains financial responsibility options; establishes payment agreements; and initiates financial assistance applications for management approval and adjustments. Additional duties may be assigned by superiors. The position is based in an office environment with constant public interaction. It involves frequent interruptions and requests or complaints from patients, and requires remaining calm and polite while analyzing detailed information and taking appropriate action. Work includes extended periods of sitting and some lifting and walking.

Requirements

High school diploma or GED equivalent.
One to two years of experience in hospital billing or collections, or customer service.
Effective listening and written and verbal communication skills with internal and external customers.
Attention to detail and ability to complete tasks accurately and on time.
Proficiency with office equipment and various system software.
Proficiency in math and data entry.
Ability to provide professional customer service.
Knowledge of insurance processes and medical terminology.
Trustworthiness and ability to be a positive team member.
Proficiency in Microsoft Excel and Word.
Ability to handle issues with sound judgment and use analytical skills to identify and resolve issues.
Ability to handle questions and confrontations calmly and professionally.
Ability to understand and implement instructions, policies, and guidelines.
Ability to work under pressure with constant interruptions and remain calm and polite while analyzing detailed information and taking appropriate action.
Good health and ability to perform work involving long periods of sitting, some lifting, and walking.

Nice To Haves

College-level courses preferred.
Certified Revenue Cycle Representative (CRCR) certification or HFMA Certified Patient Account Representative (CPAR) certification preferred.
Two to four years of experience in a hospital or medical setting providing billing, collections, or customer service preferred.

Responsibilities

Communicate verbally and in writing with internal and external customers.
Interpret and follow instructions, policies, guidelines, and standards.
Answer and resolve issues presented by patients and guarantors, agencies, third-party payers, and Hamilton Medical Center associates.
Assist with billing, payment posting, and other reimbursement issues.
Explain and advise patients and guarantors about financial responsibility options.
Establish payment agreements.
Initiate financial assistance applications for management approval and adjustments.
Perform additional duties as assigned by superiors.