Patient Account Representative

Atlantic Medical Imaging•Northfield, NJ

6d•$19 - $23•Hybrid

About The Position

Atlantic Medical Imaging (AMI) is seeking a Patient Accounts Representative (PAR) to join its growing outpatient radiology practice. The PAR reviews patient orders in the scheduling system, checks clinical documentation and authorization requirements, and secures necessary insurance authorizations before scheduled appointments. The role coordinates with patients, insurance providers, referring physicians’ offices, and the practice’s billing department to ensure patients have the required referral forms, pre-certifications, prior exam information, reports, and completed health history questionnaires. It also involves appointment confirmation and cancellation, documenting authorization information, monitoring pending authorizations, helping resolve claim denials related to missing or expired authorizations, maintaining knowledge of payer requirements, scheduling procedures, and answering authorization calls. This is a full-time, 40-hour-per-week position. After training in the Northfield, New Jersey office, the position is hybrid. The schedule is Monday through Friday, 9:30 a.m. to 6 p.m., with rotating Saturdays approximately every four months. AMI offers compensation that increases based on years of work experience, along with benefits and the opportunity to work in an outpatient practice.

Requirements

High school diploma or equivalent.
Excellent organizational skills and ability to work with minimal supervision.
Excellent interpersonal skills.
Exceptional verbal and written communication skills to support best-in-class customer service to patients.

Nice To Haves

Some college coursework.
Previous experience in a radiology practice, medical office, or hospital setting.
Experience serving as a direct liaison to insurance carriers and securing insurance authorizations for services or medical procedures.

Responsibilities

Review patient orders in the scheduling system, verify required clinical documentation for authorization, and determine whether authorization is required.
Obtain all authorizations required by patients’ health insurance before scheduled appointments.
Coordinate with patients, referring physicians, and the practice’s billing department to secure authorizations.
Communicate with patients, insurance providers, and referring physicians’ offices to ensure required referral forms, pre-certifications, prior exam information, reports, and completed health history questionnaires are available.
Confirm and cancel appointments according to practice policy.
Document authorization details, payer reference numbers, and validity dates in patient records and the scheduling system.
Monitor and manage pending authorizations to ensure timely approval and prevent appointment delays or denials.
Assist in resolving claim denials related to missing or expired authorizations.
Maintain current knowledge of payer-specific requirements and radiology authorization policies.
Schedule procedures and answer incoming authorization calls as assigned.
Perform other duties as assigned by the Leadership Team.