Patient Account Representative
About The Position
Lake Region Healthcare is seeking a Patient Account Representative for its Fergus Falls team. The role handles patient accounts and billing matters between the hospital and patients, including helping patients establish payment plans and resolving payment issues. The representative explains medical billing practices to patients and works to provide effective customer service. The position is responsible for payment application and reconciliation, collecting amounts owed and past-due receivables, establishing payment plans, ensuring patient statement accuracy, working credit balances and refunds, handling returned mail and skip tracing, recommending accounts for bad-debt write-off, and reporting work in progress. The schedule is 80 hours biweekly, on day shifts, Monday through Friday. The hourly wage range is $18.44–$24.30; final compensation depends on experience, qualifications, and internal equity considerations.
Requirements
- Associate degree and/or established expertise in related revenue cycle functions, such as patient financial services, medical billing, registration, and charge coding.
- Ability to analyze patient accounts and determine their status and required actions.
- Working knowledge of related system applications, spreadsheets, and word-processing software.
- Ability to communicate effectively orally and in writing and build strong relationships with related functions and departments.
- Ability to provide outstanding customer service.
- Diplomacy skills to bridge issues and priorities across functional boundaries.
- Successful completion of the pre-employment health screening process.
- Ability to attend the work site according to schedule.
Responsibilities
- Handle patient accounts through payment application and payment reconciliation.
- Collect monies owed and past receivables.
- Establish payment plans for patients.
- Ensure the accuracy of patient statements.
- Work credit balances and refunds.
- Handle returned mail and skip tracing.
- Recommend accounts for bad-debt write-off.
- Report work in progress.
- Resolve issues that arise in the payment process.
- Explain medical billing practices to patients.
Benefits
- Medical coverage
- Dental coverage
- HSA and FSA plans
- 401(k) plan
- Employee assistance program (EAP)
- Life and disability coverage
- Voluntary accident, critical illness, and hospital indemnity coverage
- Pet insurance
- Identity theft protection
- Legal services
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
