Patient Account Representative

Springhill Medical Center • Clifford, LA

2h

About The Position

We are seeking a detail-oriented and compassionate Patient Account Representative to serve as a key point of contact for patients regarding billing and account inquiries. The role supports a smooth, positive patient experience while maintaining accurate financial records. The representative manages billing, payments, and collections; answers questions about statements, insurance claims, and payment options; verifies insurance coverage; and works with insurance companies and healthcare providers to resolve billing issues. The position also involves protecting confidential patient information in compliance with HIPAA, reconciling accounts, preparing reports, and assisting with related administrative tasks. The team offers a collaborative work environment, opportunities for professional growth, and comprehensive benefits to support career development.

Requirements

• High school diploma or equivalent.
• Proven experience in medical billing, patient accounts, or healthcare finance.
• Strong knowledge of medical billing software and electronic health records systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Ability to handle sensitive information with discretion and professionalism.
• Knowledge of insurance processes, coding, and healthcare regulations.

Nice To Haves

• Additional education in healthcare administration or a related field.

Responsibilities

• Manage patient accounts by processing payments, billing, and collections accurately and efficiently.
• Respond to patient inquiries regarding billing statements, insurance claims, and payment options.
• Verify patient insurance coverage and eligibility to facilitate accurate billing.
• Collaborate with insurance companies and healthcare providers to resolve billing issues.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Reconcile accounts and prepare reports on outstanding balances and payment histories.
• Assist with administrative tasks related to patient accounts as needed.

Benefits

• Comprehensive benefits to support career development.
• Opportunities for professional growth.
• Collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED