Patient Account Representative

Alamance County Government • Health & Human Services, NC

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About The Position

The Patient Account Representative maximizes revenue to the Health Department by ensuring medical billing is accurate, correctly coded, entered, and billed efficiently and on time, while providing excellent customer service about services received and clients’ financial responsibilities. The role primarily handles billing for immunization, child health, STI, and refugee programs, and must also be able to perform billing for all programs, including Medical Nutrition Therapy.

Requirements

• High school graduation or GED.
• At least two years of clerical office experience, preferably in a medical setting, or an equivalent combination of training and experience.
• General knowledge of office procedures, methods, and practices.
• Knowledge of correct spelling, punctuation, and specialized vocabulary, with proofreading ability.
• General knowledge of office accounting and record-keeping procedures.
• Good mathematical skills for handling money and balancing patient accounts.
• Ability to learn and apply a variety of guidelines.
• Ability to use a variety of office equipment and excellent computer skills.
• Ability to work with people courteously and tactfully, and to gather and provide information and instructions.
• Aptitude for working with numbers and statistics; ability to adapt to frequent change and multitask.
• Ability to make sound judgments and consult a supervisor when guidance is needed.
• Accountability, accuracy, oral and written communication, compassion, honesty, integrity, sound judgment, safety-mindedness, and teamwork.
• Physical requirements include frequent sitting, manual manipulation, reaching outward, and pushing or pulling up to 12 pounds; occasional standing, walking, reaching above the shoulder, climbing, crawling, squatting or kneeling, bending, and lifting or carrying up to 100 pounds. Vision requirements include near, distance, and peripheral vision.

Nice To Haves

• Fluency in both Spanish and English, orally and in writing.
• Previous medical billing experience.
• Knowledge of ICD coding, CPT codes, and billing modifiers.

Responsibilities

• Review and prepare encounters for electronic and/or paper filing.
• Maintain customer records in the Debt Setoff Program.
• Work out payment plans, take payments, and educate customers about their financial responsibilities.
• Verify insurance and follow up on denied claims.
• Review LabCorp invoices to ensure customers with Medicaid were billed.
• Follow up on LabCorp third-party billing letters.
• Handle billing primarily for immunization, child health, STI, and refugee programs, while learning and performing billing for all programs, including Medical Nutrition Therapy.
• Provide customer service to clients about services provided and their financial responsibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED