PATIENT ACCOUNT REPRESENTATIVE
SOFHA EMPLOYMENT SERVICES INC•Johnson City, TN
About The Position
The Patient Account Representative prioritizes delinquent accounts by age and dollar amount and performs collection activities. The role contacts patients, resubmits claims to third-party payors, submits copies of office notes and operative reports, and reviews third-party Explanation of Benefits for appropriate payment. The representative answers patient questions about their accounts, identifies and resolves billing complaints, and compiles information and prepares reports.
Requirements
- High school diploma or GED.
- Two years of collection experience in the medical field.
Responsibilities
- Prioritize delinquent accounts by age and dollar amount.
- Perform collection activities, contact patients, and resubmit claims to third-party payors.
- Submit copies of office notes and operative reports.
- Review third-party Explanation of Benefits for appropriate payment.
- Answer patient questions and inquiries regarding their account.
- Identify and solve patient billing complaints.
- Compile information and prepare reports.
Benefits
- Company-provided life and accidental death and dismemberment insurance.
- Company-provided long-term disability insurance.
- Employee Stock Ownership Plan.
- 401(k) company contributions.
- Voluntary medical, dental, vision, and additional life insurance options.
- Company match in Health Savings Account plans, subject to restrictions.
- Vacation, personal, sick, and holiday time off.
- Team member perks and discounts.
- Tuition assistance programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
