Patient Account Representative

Healthcare Outcomes Performance Company • Phoenix, AZ

5d

About The Position

Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks. #HOP

Requirements

• Requires a minimum of two to three years of experience in billing or collections in a physician clinic or hospital environment.
• Knowledge of medical billing and collection policies and procedures, ICD, and CPT coding.
• Advanced computer knowledge, including Windows-based programs.
• Knowledge of legal and regulatory government provisions.
• High school diploma/GED or equivalent working knowledge preferred.

Responsibilities

• Assists patients and family members with billing and account questions including following up with insurance companies and internal departments as needed.
• Works to resolve complaints at first contact wherever possible.
• Ensures all encounters are handled in a courteous, professional, and confidential manner.
• Proactively works outstanding patient balances by contacting patients to arrange payment on outstanding accounts.
• Ensures patient balances are resolved promptly.
• Adheres to Business Office Patient Account Representative Occupancy rate standards for incoming patient phone calls.
• Provides patients with estimated fee quotes and can explain insurance terms and regulations to assist patients in understanding their insurance benefits.
• The Patient Account Representative is responsible for answering statements and billing inquires.
• Responsible for reducing the accounts receivable of patient balances by arranging payments on outstanding accounts.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED