Patient Account Representative

Cottage Health • Goleta, CA

6d

About The Position

Cottage Health seeks a Patient Account Representative for their CH Patient Financial Services - Professional Billing department responsible for working hospital/physician accounts to ensure they are resolved in a timely manner. A PAR will need to effectively perform (as applicable) charge reviews, retro-reviews, work account/claim edits in Cottage's EHR and follow-up on claim submission, remittance review for insurance collections, pursue disputed balances and resolve credit balances from both government and non-government entities. The PAR interfaces with internal revenue cycle departments and external payer organizations including Health Information Management, Case Management, review organizations, access/registration areas, and clinical departments.

Requirements

• Basic MS Word and Excel skills.
• 35 wpm keyboarding/typing speed.
• Basic math skills.
• Successful completion of the Revenue Cycle Department Intern program, possession of Billing Certificate or 6+ months of medical office or patient access experience, working in a healthcare environment (such as doctor's office, patient registration, hospital/clinic billing or scheduling).

Nice To Haves

• Advanced user of MS Word, Excel and Outlook.
• 1 year in a hospital/physician/clinic environment with knowledge of all billing and/or registration systems and types of medical coverage.

Responsibilities

• Work hospital/physician accounts to ensure they are resolved in a timely manner.
• Perform charge reviews, retro-reviews, and work account/claim edits in Cottage's EHR.
• Follow-up on claim submission.
• Review remittances for insurance collections.
• Pursue disputed balances.
• Resolve credit balances from both government and non-government entities.
• Interface with internal revenue cycle departments and external payer organizations including Health Information Management, Case Management, review organizations, access/registration areas, and clinical departments.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree