Patient Account Manager

Heart and Vascular Care Inc•Alpharetta, GA

4d•Hybrid

About The Position

The Patient Account Manager is responsible for overseeing patient account operations and supporting the revenue cycle process to ensure timely and accurate patient and insurance payments. This role manages patient account activities, collections processes, payment plans, and billing issue resolution while serving as a resource for patients and internal staff regarding financial matters and issues. The Patient Account Manager works collaboratively with billing staff, providers, and external agencies to improve account resolution, maintain compliance, and support organizational financial goals.

Requirements

High school diploma or equivalent required
Knowledge of insurance billing, collections processes, and patient account management
Familiarity with EHR/PM systems and Microsoft Office applications
Strong analytical, organizational, and interpersonal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Proficient in using Microsoft Excel functions and spreadsheet commands, with the ability to accurately read, interpret, and manage spreadsheet data.

Nice To Haves

associate’s or bachelor’s degree preferred
Minimum of 3–5 years of medical billing, patient accounts, or revenue cycle experience preferred
Prior supervisory or leadership experience preferred

Responsibilities

Oversee and maintain all patient collection accounts and account resolution activities
Manage and monitor relationships with collection agencies to ensure accurate account placement, follow-up, and account returns
Supervise and maintain credit cards on file for patient payments in accordance with company policies and PCI compliance standards
Serve as the primary patient liaison for financial matters, billing inquiries, and patient account concerns
Review and approve patient payment plans, bad debt accounts, financial hardship requests, and deceased patient account processing in a timely manner
Monitor aged accounts receivable and implement strategies to improve collections and reduce outstanding balances
Generate and submit monthly collection and patient account reports to the VP of RC
Review missed payment plan reports monthly and coordinate follow-up actions with patients and staff
Assist with claim follow-up activities, rejected claims, and patient billing questions as needed
Ensure patient account documentation is accurate, complete, and compliant with organizational standards
Train and support staff on patient account processes, billing procedures, and customer service expectations
Identify workflow improvement opportunities and assist with implementation of process enhancements
Maintain knowledge of payer regulations, collection laws, and healthcare billing requirements
Ensure compliance with HIPAA and all confidentiality and privacy regulations regarding protected health information
Perform additional duties as assigned and maintain all collection accounts
This position may require access or exposure to protected health information or other sensitive information and as such requires a confidentiality agreement and compliance with other company policies and requirements to protect the privacy and security of the protected data.