Patient Account Customer Service Representative
Sherloq Solutions•Tampa, FL
•Onsite
About The Position
This position will require team members to discuss patient responsibilities after insurance or straight self-pay balances, establish payment in full or monthly payment arrangements, obtain and verify insurance coverages and accurately provide general information on healthcare balances and notate accurate communications with patients and maintain HIPAA confidentiality while working accounts.
Requirements
- High school graduate or equivalent required.
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Excellent patients and stress management.
- Problem solving and critical thinking skills.
- Self-motivated and strong customer services skills.
- Ability to adapt to the needs of the organization and employees.
- Proficient with Microsoft Office Suite or related software.
Nice To Haves
- One (1) year customer service or collections experience preferred.
Responsibilities
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Resolve customer issues and complaints concerning billing.
- Comply with HIPAA and State Consumer Protection Laws.
- Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate dispute forms and update the client's system, if required.
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
Benefits
- medical insurance
- 401(k)
- paid time off
- paid holidays
- tuition reimbursement
- additional supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
