Patient Account Representative I Customer Service Correspondence Clerk

NorthBay Health • Fairfield, CA

1d • Onsite

About The Position

At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned.

Requirements

• Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.
• Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role.

Responsibilities

• Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed.
• Responsible for photocopying, filing and maintaining documents as needed.
• Complete requests from other departments, doctor’s offices and insurance co. in a timely manner.
• Perform insurance billing tasks for all insurance as assigned by management.
• Processes and work all incoming outsourced vendor requests, as assigned.
• Performs all scanning and indexing functions, as necessary.
• Processes patient credit card payments in person or over the phone.
• Transfers outsourced accounts to the appropriate vendor timely and accurately.
• Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures.
• Covers the front desk for walk-in patients.
• Ensures that customers are treated in a manner consistent with high standards of customer service.
• Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours.
• Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis.
• Complete special projects.
• Perform other duties as assigned.

Benefits

• medical, dental, and vision insurance
• life, disability, and long-term care coverage
• paid time off including vacation, sick leave, holidays, and bereavement
• a 403(b) retirement plan with employer match
• education reimbursement for eligible roles
• professional development and training programs
• Employee Assistance Program
• wellness programs
• recognition programs
• shift differentials
• market-based compensation review and increases subject to approval and organizational performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed