Patient Account Representative

NovaCare Rehabilitation•Canonsburg, PA

1d•Hybrid

About The Position

Select Medical is seeking motivated, detail-oriented individuals who enjoy problem-solving to join their team as full-time Patient Account Representatives in Canonsburg, PA. This role is based in the Central Business Office and offers consistent daylight hours, paid training, and clear career advancement opportunities. The position involves resolving outstanding insurance claims, ensuring accurate patient billing, and independently managing unpaid insurance claims. Employees can expect a flexible, first-shift schedule (Monday-Friday) with breaks and a casual dress code. The company emphasizes career growth, competitive benefits, referral bonuses, comprehensive training, and a team-oriented culture. The role requires analyzing account balances and professionally contacting insurance payors.

Requirements

High School Diploma or GED

Nice To Haves

Healthcare collections experience
Experience working in a production based environment where daily, weekly and monthly goals are set and routinely met.
Have experience with receiving feedback regarding quality of work.
Self-Motivated and Accountable
Experience in telephone collections not just on-line. Must be comfortable talking on the phone.
Proficient in trouble shooting minor software and hardware issues
Ability to work independently and resourceful in problem solving
Childcare coverage if applicable – not a substitute for child care
Private workspace in home. Does not have to be an office but cannot be where others can view protected healthcare information while working.
Appropriate WIFI capabilities.

Responsibilities

Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment.
Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
Identify and resolve issues impacting the timely collection of open receivables.
Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
As necessary, request account adjustments as identified via write off requests and refund requests.
Meet the expectations and goals for productivity and cash targets as set forth by management
Performs other duties or special projects as assigned.

Benefits

Career Growth: We are committed to your success, offering a variety of career advancement opportunities.
Competitive Benefits Package: Enjoy competitive pay, benefits, and paid time off (PTO).
Referral Bonuses: Earn rewards for bringing great people to the team.
Comprehensive Training Program: Start with a thorough orientation and ongoing support.
Team-Oriented Culture: Work in a supportive, results-driven environment.
An extensive and thorough paid orientation program
Paid Time Off (PTO) and Extended Illness Days (EID)
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage
EAP, FSA, HSA, Employee discounts, Referral program
A 401(k) retirement plan with company match