Patient Account Representative

CenterPointe Hospital Columbia•Columbia, MO

1d•Onsite

About The Position

The Patient Account Representative is responsible for managing patient accounts, which includes calling and status outstanding claims with third-party payors, reviewing and correcting claims issues, and utilizing claims clearinghouses for electronic resubmission. This role involves reviewing explanation of benefits to ensure correct claim processing and payment, completing adjustment forms with supporting documentation, and managing daily productivity to maintain an average of 30-40 accounts worked per day. The representative will also prorate patient accounts, monitor financial class balances, report weekly overviews to the Business Office Director (BOD), participate in AR meetings, interpret system data to initiate strategic steps for payment, assist financial counselors, and alert them and the BOD of any benefit eligibility matters affecting reimbursement.

Requirements

High school diploma or equivalent required.
Three or more years’ prior admissions and or collections experience in a hospital setting required.

Nice To Haves

Psychiatric experience preferred.

Responsibilities

Call and status outstanding claims with third party payors.
Review claims issues and make corrections as needed and rebill.
Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
Review explanation of benefits to ascertain that claim processed and paid correctly.
Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
Prorate patient accounts and monitor that balance due is in the correct financial class.
Report an overview of the week to the BOD and participate in AR meetings.
Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
Assist financial counselors as needed.
Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.