Patient Account Associate Payment Posting Coordinator

Intermountain Health • Lake Park, IA

2d • $22 - $34 • Onsite

About The Position

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountain's policies and procedures, and assist teammates with any escalations.

Requirements

• High School diploma or equivalent, required
• Minimum of three (3) years of experience in Medical Billing payment posting, required
• Payment Handling
• Payment Posting
• Patient Account System
• Communication
• Teamwork
• Problem Resolution
• Researching
• Reading
• Computer Literacy and Troubleshooting
• External Partners
• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Responsibilities

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts, using both electronic and manual posting systems.
• Research, validate and make adjustments to payment postings.
• Follow up in accordance to procedures and policies with an overall goal of account resolution.
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.
• Monitor and audit quality and accuracy of payment postings for the team.
• Train and mentor new associates to the department.
• Serve as a subject matter expert and resource to answer questions within the department.
• Review and provide the team with feedback with Quality Assurance auditing.
• Monitor and adjust team's work assignments to ensure daily goals are met.
• Resolve escalated payment processing situations and scenarios.
• Communicate effectively with internal and external partners as well as payers utilizing face-to-face interaction, incoming and outbound calls, and/or electronic messaging.
• Collaborate with other leads to solve interdepartmental issues, work together to do quality monitoring between teams.
• Perform other duties as assigned.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED