Patient Account Associate I Payment Posting Representative

Intermountain Health • Lake Park, IA

2d • $19 - $26 • Onsite

About The Position

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Requirements

• High School diploma or equivalent, required
• Minimum of six (6) months of revenue cycle experience OR one (1) year of previous revenue cycle cash handling experience, preferably including vocational training/education in medical billing or medical records, required
• Payment Handling
• High Attention to Detail
• Payment Posting
• Patient Account System
• Customer Follow-Ups
• EOB Translation
• Communication
• Insurance
• Reading
• Computer Literacy and troubleshooting
• Cash-Handling
• Interact with others by effectively communicating, both orally and in writing
• Operate computers and other office equipment requiring the ability to move fingers and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Nice To Haves

• At least one (1) year of revenue cycle experience, preferred

Responsibilities

• Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems
• Research, validate and make adjustments to payment postings. Follow up in accordance with procedures and policies with an overall goal of account resolution
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts
• Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info regarding payments
• Meet department's productivity and quality goals
• Collaborate with other teams across the organization
• Participate in meetings and education requirements
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards
• Perform other duties as assigned

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED