Patient Access Trainee - Earn While You Learn Program

UVA Health•Charlottesville, VA

4d•$16 - $18•Onsite

About The Position

The UVA Earn While You Learn Trainee Program provides structured coursework and paid on-the-job training as a full-time, benefits-eligible employee. Patient Access Trainees support the patient access experience across clinic, call center, and patient registration hub settings. The role includes answering patient and referring-provider calls, scheduling appointments, registering patients, and handling billing and point-of-service collections at multiple locations with varying clinical demands and registration criteria. Team members interpret policies and procedures and use independent judgment in a medical setting while assisting patients and families in person and by phone. They provide paper and electronic materials needed by clinical and revenue cycle teams and keep patients and families informed about their visits. The program is based in Charlottesville, Virginia, and surrounding counties. Applications are being reviewed for February 2027. Trainees receive structured coursework and paid on-the-job training, with course fees paid by UVA Health in return for a one-year full-time employment commitment after course completion. Compensation is $16.00 per hour during training and $17.50 per hour after successful completion, plus benefits; employees are paid for 40 hours per week.

Requirements

High school diploma or equivalent (GED).
No prior experience is required.
Basic knowledge of and experience using a personal computer.
Basic word-processing skills.
Ability to learn and use telephone, facsimile, and copy machine systems.
Proficient communication, auditory, and visual skills.
Attention to detail and ability to write legibly.

Responsibilities

Follow role-specific Standard Operating Procedures in the clinic, call center, or patient registration hub.
Identify and communicate opportunities for process improvement, offer constructive solutions, and participate in implementation.
Maintain privacy during all interactions, including check-in, and follow applicable medical center and revenue cycle policies, procedures, and guidelines.
Engage with the work team and support the goals of Ambulatory Operations and Revenue Cycle.
Independently answer calls, schedule patients, and register patients.
Complete service requests and related tasks within established timelines.
Contact patients and families to determine scheduling preferences before finalizing appointments, regardless of how the request was received.
Answer and screen telephone calls, confirm appointments, maintain appointment schedules, and refer callers to appropriate individuals while providing routine information.
Communicate professionally and in a customer-oriented manner, and ensure documents are professional in appearance and current.
Request and send records to Health Information Management promptly and ensure documents are appropriate and correctly labeled.
Work with management and the care team to resolve scheduling conflicts and issues.
Use electronic medical record functions, including In-Basket, telephone encounters, prescription requests, pools, letters, and documentation-only workflows, according to department guidelines.
Prepare patient no-show and cancellation letters according to office policy and call patients to reschedule when appropriate.
Meet applicable registration metric targets.
Schedule patients using two patient identifiers and obtain, record, and update personal and financial information.
Offer financial screening at registration and refer patients to Financial Coordinators for financial counseling support and screening.
Receive funds, issue receipts, balance accounts, maintain cash journals, and make deposits.
Maintain current working knowledge of and adhere to Revenue Cycle policies and procedures.
Gather appropriate documents, print patient medication lists, schedule follow-up appointments, provide after-visit summaries, and provide work or school excuses.
Provide exceptional customer service and patient experience by modeling ASPIRE values and maintaining a positive attitude in person and by telephone.
Perform other duties as assigned.