Patient Access Technical Specialist

SSM Health•MO-REMOTE, MO

75d•Remote

About The Position

Assists in the reporting, analysis and implementation of programs that support Revenue Cycle. Responsible for providing expertise to Revenue Cycle operations to ensure quality service is provided to patients in an efficient and cost-effective manner.

Requirements

Knowledge of EPIC outpatient registration, insurance coverage, and denial management.
Ability to train new staff on outpatient clinic registration processes.
Bachelor’s degree or equivalent combination of experience and education
One year experience

Responsibilities

Responsible for providing expertise for the implementation, optimization, maintenance and monitoring of Revenue Cycle operational processes.
Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
Informs staff of system enhancements, documents trends and reports operational issues.
Communicates with registration, scheduling, patient care staff and providers. Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.
Model and train exceptional customer service to ensure goals and quality standards are met.
Provide on-the-job training for new hires and existing staff whih includes changes to processes and upgrades as it relates to Epic and all frontline related workflows. Training may include computer applications, frontline organizational development, clinic processes, operational procedures and the development of materials.
Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.
Perform functional assessments and time studies of work processes.
Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.
Other duties as assigned.