Patient Access Supervisor

Conifer Health Solutions • Park Rapids, MN

1d • Onsite

About The Position

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts. This role includes providing daily support, mentoring, and training to both new hires and existing Patient Access staff, as well as assisting in managing escalated issues. The position also involves assisting in short and long-range planning for all Registration Process areas, maintaining positive customer service, and enforcing departmental policies. The supervisor will monitor daily activity, complete performance and metric reports, and perform special projects as assigned. Additionally, they will perform all Patient Access functions as needed and act as part of the management team to ensure operational goals are met.

Requirements

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.
• High School Diploma or equivalent.
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

Nice To Haves

• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred

Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
• Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.
• Interviewing, hiring, and training employees.
• Planning, assigning and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees