Supervisor Patient Access

Brown Medicine•Los Angeles, CA

19h•Onsite

About The Position

Reporting to Director of Patient Financial Services, the Supervisor Patient Access plans, organizes and directs activities associated with Emergency Department patient registration and billing and in patient accounts cashier activities. This role is responsible for determining account balances and arranging payment schedules, and collaborates in planning, developing and implementing systems to facilitate timely and efficient registration, processing and flow of all Emergency Department patients. The supervisor reviews and authorizes requests for uncompensated care and ensures that Emergency Department patient data (demographic, medical, insurance and financial) is completely and accurately coded onto computer records. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, and demonstrate core Success Factors including Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. Leaders are also expected to demonstrate aptitude for Ensure Accountability, Build Effective Teams, Drive Vision and Purpose, and Optimize Work Processes. Brown University Health is Rhode Island's largest health system and private employer, the state's premier provider of health services, and includes the only Level I Trauma Center for southeastern New England. Over 20,000 people work at Brown University Health, a not-for-profit health system formed in 1994 and based in Providence, RI. It comprises three teaching hospitals of The Warren Alpert Medical School of Brown University (Rhode Island Hospital and its Hasbro Children's, The Miriam Hospital, and Bradley Hospital), as well as Newport Hospital, Saint Anne's Hospital, Morton Hospital, Gateway Healthcare, and Brown Health Medical Group. The organization is an equal opportunity employer that values diversity and is committed to creating a respectful, inclusive, and equitable environment for its employees.

Requirements

Level of knowledge of Accounting and Finance systems normally attained by completion of two years of business education at the college level, or the equivalent experience.
Supervisory and managerial ability necessary to organize and direct medium sized group of business office clerical, directs area activities and coordinates such functions with other hospital areas.
Comprehensive knowledge of various governmental, private and hospital uncompensated care programs in order to authorize uncompensated care services to qualifying patient, as well as knowledge of reimbursement systems and third party payer practices.
Financial knowledge necessary to plan and manage budget for areas for responsibility.
Interpersonal skills to manage and counsel subordinates and to interact with personnel at all levels of the hospital.
At least three to five years in a responsible supervisory position.

Responsibilities

In consultation with the Director of Patient Services, develops short and long-term goals and objectives for Emergency Department registration. Implements action plans to attain agreed upon objectives.
Regularly consults with managers responsible for functionality for such departments as the Emergency Department, Medical Records, Ambulatory Clinics, APC O.R., and other areas as part on an ongoing evaluation of services.
Develops, secures approval of, and administers operating budgets necessary to achieve agreed-upon goals and objectives. Approves and regularly monitors expenses against allocations. Prepares supporting projections, productivity analyses and justifications as needed. Regularly monitors and prepares monthly reports analyzing actual verses budgeted performance. Initiates or approves requests for purchase within established guidelines.
Interviews, hires, trains, schedules, assigns work to, evaluates, and when necessary, authoritatively recommends discipline and/or discharge of subordinate emergency department interviews, patient accounts registration clerks, billing clerks and accounts cashiers.
Recommends and administers area policies and procedures in order to ensure efficient and accurate emergency patient in take registration and billing. Makes changes to same when appropriate.
Interprets financial and insurance data supplies by patients in order to determine qualification for governmental, private, and/or hospital programs of uncompensated care. Authorizes uncompensated services to qualifying patients. Meets with non-routine clinic applicants in order to review and evaluate unusual circumstances regarding medical/financial conditions, and determines uncompensated services in situations which can not be handled by subordinate employees.
Prepares and reviews a number of recurring and special reports and analyses pertinent to financial intake, patient flow and other activities.
Continually reviews work processed in order to ensure that established standards are maintained and that admitting diagnoses, charges, insurance benefit level, and the like are properly coded.
Works with Data Processing in order to refine on-line intake patient systems.
Regularly meets with various supervisors in Accounting Department to discuss related or common issues.