About The Position

Baptist Health is seeking a Patient Access Supervisor to join its team in New Albany, Indiana. The supervisor assists the Patient Access Manager/Regional Director with department management and leadership. The department performs insurance verification, pre-registration, collection of patient payments, document distribution, financial triage, and registration. The supervisor supports tactical and operational decisions to sustain a high level of customer service and achieve optimal financial results. The unit aims to provide excellent customer service, improve patient access to care, and reduce operating expenses associated with payment denials and delays. The supervisor also assists with further developing Patient Access to incorporate additional patient services and business functions as set forth by the AVP, Patient Access and Financial Clearance Services.

Requirements

  • High school diploma or equivalent.
  • At least three years of experience in an Access Services-related field, such as registration, patient accounting, or financial services, or one year of supervisory/management experience.

Responsibilities

  • Assist the Patient Access Manager/Regional Director with management and leadership of the Patient Access department.
  • Support tactical and operational decisions to sustain a high level of customer service and generate optimal financial results.
  • Assist with further development of Patient Access to incorporate additional patient services and business functions as set forth by the AVP, Patient Access and Financial Clearance Services.
  • Support a unit focused on excellent customer service, improved patient access to care, and reduced operating expenses related to payment denials and delays.
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