Patient Access Supervisor (Remote)

Colure Health•New York, NY

4h•Remote

About The Position

We are seeking a Care Operations Supervisor to oversee the daily performance of our external vendor care coordination teams. This role is ideal for someone with experience supervising patient access, care coordination, call center, or healthcare operations teams in a high‑volume environment. This is a remote, non‑clinical leadership role focused on throughput, quality, accountability, and operational execution.

Requirements

Experienced supervisor with 2+ years leading teams in patient access, care coordination, call center operations, or healthcare administration
Comfortable managing high‑volume, metric‑driven environments
Skilled in coaching, performance management, and enforcing accountability
Strong communicator who can work cross‑functionally with vendors, care managers, and internal teams
Tech‑savvy and able to learn new systems quickly
Calm, organized, and able to manage multiple priorities in a fast‑moving environment
High-speed broadband (minimum 50 Mbps download / 10 Mbps upload)
Hard‑wired connection preferred for stability
Windows 10+ or macOS device with at least: 8GB RAM, Modern processor (Intel i5/Ryzen 5 or better), Updated Chrome browser
Noise‑canceling headset with clear microphone quality
Quiet, distraction‑free home office environment suitable for supervising teams and conducting video meetings
Comfort with platforms such as: Slack, Zoom, CRM or care management systems, QA dashboards or productivity tools
Must be able to pass a background check

Nice To Haves

EST alignment preferred

Responsibilities

Supervise vendor care coordination teams responsible for patient outreach, documentation, and care management tasks
Run daily huddles, set expectations, and ensure teams meet productivity and quality KPIs
Monitor real‑time performance dashboards and intervene when throughput drops
Manage attendance, adherence, and shift coverage for vendor staff
Review documentation for accuracy, completeness, and compliance with CCM/RPM/BHI program requirements
Provide coaching and corrective action to improve quality and reduce errors
Ensure HIPAA compliance and adherence to internal SOPs
Serve as the primary operational point of contact for vendor team leads
Escalate issues, resolve blockers, and maintain strong working relationships
Hold vendors accountable to SLAs, performance metrics, and workflow standards
Identify bottlenecks and propose workflow improvements
Partner with internal operations and clinical leadership to refine processes
Support onboarding and training for new vendor staff