Patient Access Specialist

Children's Clinic PC•Portland, OR

5d•Onsite

About The Position

The Patient Scheduling Access Specialist is often the first point of contact for patients visiting the organization’s sites or facilities. The role answers and routes incoming telephone calls, schedules appointments according to clinic protocols, greets and checks in patients, verifies demographic and insurance information, and collects copayments and outstanding account balances. The specialist also serves as a liaison by reporting patient suggestions to management. The position supports patient outreach and ongoing quality measures, maintains scheduling guidelines, communicates with clinical staff about patient arrivals, and helps ensure a welcoming, clean reception and waiting area. The role requires sound judgment, confidentiality, effective communication, organization, and the ability to manage a high volume of work in a fast-paced and changing medical office environment. The role is based in an environmentally controlled medical office. Work hours are subject to office needs to ensure coverage during all hours of operation. Employment requires proof of vaccination for MMR, Hepatitis B, Tdap, Varicella, and Influenza, as well as TB screening.

Requirements

High school diploma or equivalent.
At least three years of experience in an office environment or a related customer service field.
Current BLS certification, obtained within 90 days of hire and maintained thereafter.
Knowledge of medical terminology.
Ability to influence and lead by example and establish and maintain positive relationships.
High level of self-awareness and cultural competence.
Excellent interpersonal skills.
Ability to gather information for triage-related decisions and solve low- to moderate-complexity situations.
Ability to work independently in coordinating and making decisions for the position.
Ability to stay organized and flexible as demands change, and to handle a high volume of work under pressure.
Proficiency using a computer and electronic medical record.
Accuracy, constructive communication, confidentiality, customer-service orientation, decision-making, attention to detail, flexibility, positivity, and teamwork.
Ability to stand, stoop, walk, bend, and kneel for prolonged periods.
Ability to work closely with others in a team setting.
Proof of required immunizations and TB screening: MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB screening.

Nice To Haves

Associate or bachelor’s degree in Business Administration, Healthcare, or a related field.
One year of healthcare-related experience.

Responsibilities

Answer incoming telephone calls professionally and courteously, route calls appropriately, and schedule appointments according to procedures for timing and routing.
Route complex messages to medical staff according to established guidelines.
Verify patient demographics, create new accounts, and verify insurance eligibility.
Greet and check in patients at the front desk and notify clinical staff of patient arrivals.
Collect and record copayments and outstanding balances, and balance the cash drawer daily.
Participate in patient outreach to support ongoing quality measures and maintain scheduling guidelines.
Provide clear communication and problem-solving to support excellent patient interactions.
Maintain confidentiality of sensitive patient information.
Recognize, interpret, and evaluate situations and their level of urgency independently.
Maintain high standards of office conduct.
Keep the reception area and waiting room clean and neat, and regularly sanitize counters and surfaces.
Work effectively in a fast-paced, changing environment by managing time, multitasking, and prioritizing workload.