Patient Access Specialist

Legacy Behavioral Health Services Human Resources • Tifton, GA

4d

About The Position

Legacy Behavioral Health is hiring a Patient Access Specialist to work at the Tift Mental Health Center. The role supports consumers throughout the pre-access process, including scheduling appointments according to established protocols, pre-registering new and established consumers, and verifying insurance and eligibility. It also includes updating registration information for established patients; informing consumers about referral authorization requirements, co-pays, and deductibles; and assisting with payment arrangements. Work must be accurate and follow required procedures and processes to expedite payment for services and avoid authorization penalties. Additional duties include answering and directing calls, working through referrals, running eligibility and compliance checks, and completing questionnaires for Medicare, Medicaid, insurance, and self-pay consumers.

Legacy Behavioral Health provides support across 10 counties in South Georgia: Ben Hill, Berrien, Brooks, Cook, Echols, Irwin, Lanier, Lowndes, Tift, and Turner. The organization describes its work as providing individualized care, quality care, and support to help transform lives.

The position is based at the Tift Mental Health Center. Occasional travel to another work site may be requested, and the employee must be able to make arrangements to attend. The work environment is well-lighted and temperature- and humidity-controlled, with moving mechanical parts present. Physical demands include sitting, walking, and standing; standing or walking may account for up to 25% of working time. Lifting, carrying, pushing, or pulling generally requires no more than 10 pounds of force. Occasional bending and kneeling may be needed when troubleshooting equipment or assisting clients. Good manual and finger dexterity is required, and computer keyboard use may account for up to 75% of working time. Visual acuity and depth perception, as well as speaking and hearing, are essential.

Requirements

• An associate degree in a business, medical, or related field is preferred; a high school diploma or GED may be accepted with at least 3 years of work experience in a medical office setting.
• Basic computer skills.
• Thorough understanding and working knowledge of all aspects of EMR.
• Ability to analyze data for improvement opportunities.
• Use discretion in handling confidential organizational information and consumer-protected information.
• Excellent interpersonal, verbal, and written communication skills, and teambuilding ability.
• A valid Georgia driver's license is required.
• Must be able to make arrangements to attend another work site when requested.

Nice To Haves

• Five years of experience in a medical office environment is preferred.
• An associate degree in a business, medical, or related field is preferred.

Responsibilities

• Schedule appointments according to specified appointment protocols.
• Pre-register new and established consumers.
• Verify insurance and eligibility for all consumers and update registration information for established patients.
• Inform consumers of referral authorization requirements, co-pays, and deductibles due.
• Assist consumers in securing payment arrangements.
• Perform duties accurately and in accordance with required procedures and work processes to expedite payment and avoid authorization penalties.
• Answer and direct calls.
• Work through referrals.
• Run eligibility and compliance checks.
• Complete questionnaires for Medicare, Medicaid, insurance, and self-pay consumers.
• Attend another work site when requested and make arrangements to do so.

Benefits

• Competitive compensation regularly compared with the market and considering comparable work experience and education.
• Employee Assistance Program available to full-time and part-time employees, including legal assistance, financial consultations, access to work-life specialists, and up to four counseling sessions.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree