Patient Access Specialist - SS Revenue Cycle - St. Vincent Medical Center
About The Position
The Patient Access Specialist is the first point of service for patients and the community, supporting quality service, patient safety, and identity protection. The role processes patient registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. Duties also include scheduling appointments, transcribing orders, and explaining financial options to patients. This position is with Mercy Health St. Vincent Medical Center, a faith-based Catholic healthcare ministry and regional tertiary care facility serving Northwest Ohio and Southeast Michigan. It is a collective bargaining unit position. Weekend, holiday, and on-call rotation is required per department policy. Benefits may vary based on market and employment status.
Requirements
- High school degree or GED.
- Problem-solving skills and basic computer skills.
- Typing speed of 40 WPM.
- Excellent communication and interpersonal skills.
- Ability to engage professionally with staff and patients.
- Basic math skills.
Nice To Haves
- Associate degree preferred but not required.
- Prior experience in patient registration or healthcare preferred but not required.
- Knowledge of medical terminology preferred but not required.
Responsibilities
- Provide excellent customer service and communicate effectively with patients, medical staff, and the general public.
- Troubleshoot and resolve problems promptly.
- Perform patient registration and basic insurance verification, ensuring accurate patient identity for billing.
- Maintain the confidentiality of patient records and accounts.
- Maintain patient flow and promptly inform the Supervisor of department or patient issues.
- Answer the telephone using the established greeting and assist callers in a friendly, helpful manner.
- Schedule appointments, transcribe orders, explain financial options to patients, and update medical records accurately and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
