Patient Access Specialist - SS Revenue Cycle - St. Vincent Medical Center
About The Position
Mercy Health St. Vincent Medical Center is a faith-based Catholic healthcare ministry serving the poor and underserved since 1853. It is a regional tertiary care facility serving Northwest Ohio and Southeast Michigan and is a Level I Adult and Level II Pediatric Trauma Center, STEMI Center, and Comprehensive Stroke Center. The medical center also partners with Nationwide Children’s Hospital to operate Nationwide Children’s Hospital of Toledo on its campus. The Patient Access Specialist is the first point of service for patients and the community, supporting quality service, patient safety, and identity protection. The role processes patient registrations, verifies demographics and basic insurance information, obtains insurance cards and identification, and maintains accurate medical records. Responsibilities also include scheduling appointments, transcribing orders, explaining financial options, and supporting efficient patient flow. This is a collective bargaining unit position.
Requirements
- High school degree or GED.
- Problem-solving skills and basic computer skills.
- Typing speed of 40 words per minute.
- Excellent communication and interpersonal skills.
- Ability to engage professionally with staff and patients.
- Basic math skills.
- Weekend, holiday, and on-call rotation required per department policy.
Nice To Haves
- Associate degree preferred but not required.
- Prior patient registration or healthcare experience preferred but not required.
- Knowledge of medical terminology preferred but not required.
Responsibilities
- Provide excellent customer service and communicate effectively with patients, medical staff, and the general public.
- Troubleshoot and resolve problems promptly.
- Perform patient registration and basic insurance verification, ensuring accurate patient identity for billing.
- Maintain the confidentiality of patient records and accounts.
- Maintain patient flow and promptly inform the Supervisor of department or patient issues.
- Answer telephone calls using the established greeting and assist callers in a friendly, helpful manner.
- Schedule appointments, transcribe orders, obtain insurance cards and identification, explain financial options, and update medical records accurately and efficiently.
- Perform other duties as assigned.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
