Patient Access Representative - SS Revenue Cycle - St. Vincent Medical Center

Bon Secours Mercy Health • Toledo, OH

8d • Onsite

About The Position

The Patient Access Representative is the first line of quality service to patients and the community, helping ensure patient safety and identity protection. The role processes patient registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. Responsibilities also include scheduling appointments, transcribing orders, and explaining financial options to patients. The position is with SS Revenue Cycle at Mercy Health St. Vincent Medical Center, a faith-based Catholic healthcare ministry serving Northwest Ohio and Southeast Michigan.

Requirements

• High school degree or GED.
• Basic computer skills.
• Typing speed of 40 WPM.
• Excellent communication and interpersonal skills.
• Problem-solving skills and basic math skills.
• Ability to engage professionally with staff and patients.
• Weekend, holiday, and on-call rotation required per department policy.

Nice To Haves

• Associate degree preferred, but not required.
• Prior experience in patient registration or healthcare preferred, but not required.
• Knowledge of medical terminology preferred, but not required.

Responsibilities

• Provide excellent customer service and communicate with patients, medical staff, and the general public.
• Troubleshoot and resolve problems promptly.
• Perform registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintain the confidentiality of patients’ records and accounts.
• Maintain patient flow and promptly inform the Supervisor of department or patient issues.
• Answer telephone calls using the established greeting and assist callers in a friendly and helpful manner.
• Verify patient demographics and obtain insurance cards and identification.
• Update medical records accurately and efficiently.
• Schedule appointments, transcribe orders, and explain financial options to patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED