Patient Access Representative - SS Revenue Cycle - St. Vincent Medical Center

Mercy Health • Toledo, OH

10d • Onsite

About The Position

The Patient Access Representative is the first line of quality service for patients and the community, helping ensure patient safety and identity protection. The role processes patient registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. Responsibilities also include scheduling appointments, transcribing orders, and explaining financial options to patients.

The position provides customer service to patients, medical staff, and the public; troubleshoots and resolves problems; performs registration and basic insurance verification; protects the confidentiality of patient records and accounts; and helps maintain patient flow. The representative also answers calls using an established greeting and assists callers in a friendly, helpful manner. Other duties may be assigned.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 40 WPM.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Basic math skills.

Nice To Haves

• Associate degree preferred but not required.
• Prior experience in patient registration or healthcare preferred but not required.
• Knowledge of medical terminology preferred but not required.

Responsibilities

• Provide excellent customer service and communicate effectively with patients, medical staff, and the general public.
• Troubleshoot and resolve problems promptly.
• Perform patient registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintain the confidentiality of patient records and accounts.
• Help maintain patient flow and promptly inform the supervisor of department or patient issues.
• Answer telephone calls using an established greeting and assist callers in a friendly and helpful manner.
• Process registrations, verify demographics, obtain insurance cards and identification, and accurately update medical records.
• Schedule appointments, transcribe orders, and explain financial options to patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED