Patient Access Specialist

UCHealth•Colorado Springs, CO

5d•Onsite

About The Position

Performs receptionist, registration, and clerical duties associated with registering patients for services. Meets with patients and/or caregivers to exchange information and documentation, explain visits and instructions, and address questions and concerns. Coordinates with referring providers, clinical departments, and other personnel to exchange information and determine schedules. Verifies insurance benefits, obtains pre-certification or authorization when needed, and determines and accepts required payments or refers patients to financial counselors. Ensures demographic, billing, and clinical information is obtained and entered accurately and promptly in the registration system. The position requires critical thinking, decisive judgment, and the ability to work with minimal supervision in a fast-paced environment. This is an onsite PRN role at UCHealth Urgent Care Garden of the Gods in Colorado Springs, with a schedule of 0 hours per two-week pay period. The listed pay range is $19.67–$25.57 per hour, dependent on relevant experience.

Requirements

Obtain Basic Life Support (BLS) certification through the American Heart Association or American Red Cross CPR for the Professional Rescuer within 90 days of hire.
Demonstrate critical thinking skills and decisive judgment.
Work with minimal supervision in a fast-paced environment and take appropriate action.

Responsibilities

Meet with patients and/or caregivers to exchange necessary information and documentation.
Explain visits and instructions, and address patient questions and concerns.
Communicate with referring provider offices, clinical departments, and other appropriate personnel to exchange information and determine schedules.
Verify insurance benefits and obtain pre-certification or authorization as necessary.
Determine and accept required payments, including co-pays and deductibles, or refer patients to financial counselors for follow-up.
Obtain and accurately and promptly enter necessary demographic, billing, and clinical information in the registration system.

Benefits

Three-year incentive bonus, paid in October during the third year of employment.
Annual merit pay increases based on performance.
Annual market reviews and base pay adjustments as needed.
Medical, dental, and vision coverage.
24/7 mental health and well-being support for employees and dependents.
Discounted gym memberships and fitness resources.
Free Care.com membership.
Voluntary benefits, including accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
Paid time off (PTO), paid family and medical leave, and leaves of absence.
Employer-provided basic life and accidental death and dismemberment coverage, with buy-up options.
Employer-provided short- and long-term disability coverage, with buy-up options.
403(b) retirement plan with employer matching contribution; an additional 457(b) plan may be available.
Flexible spending accounts for health care and dependent day care; a health savings account is available with an eligible high-deductible medical plan.
Education support, including eligible tuition, books, and fees; other programs may provide prepaid education costs or tuition reimbursement.
Access to LinkedIn Learning and internal professional development opportunities.
Free assistance navigating the Public Service Loan Forgiveness program.