Patient Access Specialist

Cancer Center of South Florida PLLC • Palm Beach Gardens, FL

54d

About The Position

The Patient Access Specialist facilitates patient registration, admissions, and related administrative tasks. The role includes verifying and collecting patient information, processing orders and service requisitions, handling co-payments, and managing required paperwork. The specialist also schedules appointments, answers phone calls, and responds to general inquiries to support a seamless patient experience and efficient clinic operations.

Requirements

• High school diploma or equivalent required.
• Knowledge of patient registration procedures, insurance verification, and healthcare billing practices.
• Familiarity with electronic medical records (EPIC) systems and medical terminology.
• Understanding of HIPAA regulations and best practices for maintaining patient confidentiality and data accuracy.

Nice To Haves

• One to two years of experience in a healthcare or medical office setting preferred.
• Experience with electronic medical records (EMR) systems, such as Epic, is strongly preferred.
• Prior experience in patient registration, insurance verification, or front office administrative work in a clinical environment is a plus.

Responsibilities

• Register patients accurately, verify demographics, obtain necessary consents and authorizations, and collect co-payments and financial paperwork.
• Schedule lab visits, provider-to-provider procedures, follow-up appointments, and chemotherapy treatments using specialized infusion scheduling software.
• Gather and process referrals in coordination with physicians, advanced practice providers, and nursing staff.
• Respond to patient inquiries by phone and other communication channels in a timely and professional manner, providing clear and accurate information.
• Maintain organized patient files, scan medical records promptly, and accurately document patient interactions.
• Verify insurance coverage, follow CMS requirements for checking medical necessity, and communicate coverage details to patients, including the need for Advance Beneficiary Notices (ABNs).
• Complete Medicare Secondary Payer Questionnaires in accordance with CMS standards.
• Call patients who missed appointments and schedule follow-up visits, including visits following telehealth encounters.
• Perform other administrative and patient access-related duties as assigned to support business operations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED