Patient Access Specialist Transplant Services

Inova • Fairfax, VA

1d • Onsite

About The Position

Inova Fairfax Medical Campus - Transplant Services is seeking a dedicated Patient Access Specialist. This full-time role is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The specialist adheres to Inova Health System’s Service Excellence standards while admitting and scheduling patients, verifying insurance, and providing financial counseling. The role supports transplant services through patient access, administrative coordination, patient communication, and related case-management tasks. Other duties may be assigned.

Requirements

• High school diploma or GED.
• One year of patient access experience.

Responsibilities

• Manage complex patient intake and registration cases; resolve errors, confirm authorizations, validate documents, and index them.
• Prepare schedules, track records, and use multiple systems efficiently.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients about kiosks and report kiosk usage trends.
• Coordinate with departments, tailor patient messaging, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate patient preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI).
• Provide documentation to utilization review (UR) teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance up to $5,250 per year.
• Student loan assistance up to $10,000.
• Mental health coaching or therapy sessions for team members, spouses or partners, and children: 25 sessions per person per year at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED