Patient Access Specialist - PRN

Ensemble Health Partners • Germantown, TN

1d • $17 - $18 • Onsite

About The Position

Ensemble is seeking a Patient Access Specialist to perform admitting duties for patients receiving hospital services at Methodist LeBonheur Germantown in Memphis, Tennessee. This is an onsite, PRN role. The specialist supports the organization’s mission, goals, regulatory compliance requirements, and consistent policies and processes while providing compassionate customer service.

The role includes patient registration and pre-registration, insurance and eligibility verification, medical-necessity and compliance checks, collection of patient financial responsibilities, processing physician orders, and explaining and distributing required forms and patient education documents. The specialist also handles telephone switchboard calls and supports account-quality auditing and reporting. Compensation is $17.00–$18.15 per hour, based on experience.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide excellent customer service, including during telephone interactions, and meet assigned point-of-service goals.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts and ensure forms are completed accurately and on time; provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including contacting patients to obtain demographic, insurance, and other information and discussing financial liabilities, payment plans, and collection of point-of-service amounts and past-due balances.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation and MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs and other designated forms and pamphlets as appropriate.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Career advancement and professional development
• Quarterly and annual incentive programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED