Patient Access Specialist (Cody, Wyoming)

Billings Clinic•Cody, WY

2d•Onsite

About The Position

Patient Access Specialists in a Critical Access Hospital clinic setting support the full continuum of care across the facility. They help maintain smooth patient flow and ensure accurate information for billing, care coordination, and clinical effectiveness. The role includes patient check-in and check-out, appointment and ancillary scheduling, insurance verification, and payment collection. Flexibility is essential, as staff may float across departments including rehabilitation, lab, radiology, and inpatient support areas. The position requires exceptional customer service and attention to detail in a close-knit, rural care environment.

Requirements

High school diploma or equivalent.
One year of customer service experience; healthcare experience preferred.
Demonstrated excellence in customer service skills.
An equivalent combination of education and experience relating to the listed tasks, knowledge, skills, and abilities may be considered.

Nice To Haves

Healthcare experience.

Responsibilities

Greet and register patients, triage red-flag symptoms when needed, and accurately enter demographic and insurance information.
Schedule, reschedule, and coordinate appointments for provider visits and ancillary services based on clinical protocols.
Support front desk functions across multiple departments, including walk-in clinics, rehabilitation, imaging, and nursing units.
Educate patients on the Notice of Privacy Practices and Patient Rights, and obtain signatures on required documents.
Initiate collection of co-payments, deposits, and account balances; post payments and reconcile cash drawers.
Monitor lobby and waiting areas to maintain cleanliness and efficient patient flow and keep wait times minimal.
Assist with intake for patients needing non-encounter-based services, such as blood pressure checks, coordinating with clinical staff.
Process incoming faxes, mail, and packages and ensure timely distribution to appropriate staff.
Answer, triage, and transfer incoming phone calls; provide basic information about services, providers, and scheduling.
Assist with outbound follow-up calls related to missed appointments or referrals.