PATIENT ACCESS SPECIALIST

Premier Health•Dayton, OH

About The Position

The Patient Access Specialist is responsible for financial counseling, collecting co-pays and deductibles, and providing patients and their families with financial assistance education. The role includes stat registration and appointment scheduling; completing registrations by collecting and entering pertinent financial and demographic information into the ADT system; verifying insurance benefits; generating ABNs; reviewing orders for compliance; completing MSP; obtaining financial and treatment consents; placing ordered medical procedures; and obtaining pre-certifications when applicable. The specialist must maintain compliance with regulatory requirements and protect patient confidentiality and privacy rights. The position requires strong customer service, patience, composure, compassion, time management, interpersonal skills, adaptability, and the ability to support peer relationships. The specialist performs financial assessments and evaluations, understands and applies hospital financial policies to patients, and secures payment for patients’ hospital liabilities. They communicate effectively with physicians, physician offices, patients, and coworkers while efficiently performing their duties.

Requirements

High school completion or GED.
Proficiency with Windows-based computer technology.
Keyboarding and typing speed of at least 25 words per minute.
1–3 years of job-related experience.
Ability to work any shift; the schedule includes varied shifts, flex and float assignments, and a rotation of weekends and holidays.

Nice To Haves

Associate degree in healthcare or a related business field.
Medical terminology certification.
Experience in customer service, general clerical or office work, a hospital, a medical office or clinic, or an insurance company.
Applicable class work may be substituted for previous work experience.

Responsibilities

Provide financial counseling and financial assistance education to patients and families.
Collect co-pays, deductibles, and payments for patients’ hospital liabilities.
Perform stat registration and schedule appointments.
Collect and enter financial and demographic information into the ADT system to complete registrations.
Verify insurance benefit information and generate ABNs.
Review orders for compliance and complete MSP.
Obtain financial and treatment consents.
Place ordered medical procedures and obtain pre-certifications when applicable.
Maintain compliance with regulatory requirements and protect patient confidentiality and privacy rights.
Perform financial assessments and evaluations and apply hospital financial policies to patients.
Communicate effectively with physicians, physician offices, patients, and coworkers while maintaining excellent customer service.