Patient Access Specialist - Inpatient Program

Helio Health • City of Syracuse, NY

7d • $19 - $23

About The Position

Helio Health is seeking a Patient Access Specialist for its Inpatient Program at the Willows Program. The role meets with patients entering programs to collect insurance and other information needed to ensure payment for services. It also processes medical records and enters clinical and billing data into the health information technology (HIT) system to support healthcare providers. This is a full-time position and is eligible for a sign-on incentive of up to $1,500. Pay is $19.00–$23.00 per hour.

Requirements

• High school diploma or GED.
• Excellent verbal and written communication skills.
• Knowledge of Medicaid and third-party claim procedures.
• Proficiency with basic computer applications, including Microsoft Office.
• Experience in accounts receivable.

Nice To Haves

• Associate’s degree.

Responsibilities

• Complete paperwork and other duties associated with billing orientation.
• Collect co-pays and self-payments and produce cash receipts.
• Review third-party and Medicaid payment methods.
• Assist patients with Medicaid applications and obtain required documentation, including patient identification, rent receipts, Social Security numbers, and birth certificates.
• Enter billing information into the HIT system, conduct system audits, and update relevant data.
• Work with patients, third-party payers, Medicaid, and state and federal agencies to collect payment, answer questions, and resolve concerns.
• Confirm benefit eligibility and determine benefit levels.
• Obtain insurance pre-authorization for services when the patient has not already done so.
• Follow up with insurance companies regarding claim denials.
• Prepare weekly and monthly Medicaid billing reports for the Manager of Revenue Cycle Management and Medical Records.
• Maintain an orderly patient flow and direct patients to the appropriate area after check-in.
• Initiate cash receipts and collect cash, check, and credit card payments from patients.
• Complete chart audits after patients have terminated from the program.
• Provide reception desk coverage when necessary.
• Perform other duties as assigned.

Benefits

• Health insurance, including dental and vision coverage for employees and families.
• Paid vacation and sick leave, with no waiting period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company-paid short-term disability insurance.
• Company-sponsored life insurance.
• Employee Assistance Program (EAP).
• Sign-on incentive up to $1,500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED