Patient Access Specialist - Emergency Department (ED) - St. Elizabeth Youngstown Hospital (PRN)
About The Position
The Patient Access Specialist is the first point of quality service for patients and the community, helping ensure patient safety and protection of identity. The role processes patient registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. Responsibilities also include scheduling appointments, transcribing orders, and explaining financial options to patients. This is a PRN, as-needed position at St. Elizabeth Youngstown Hospital in the Emergency Department. Shifts may rotate among 7:00 a.m.–7:30 p.m., 11:00 a.m.–11:30 p.m., and 7:00 p.m.–7:30 a.m. Some weekend and holiday availability is required. This is a collective bargaining unit position.
Requirements
- High school degree or GED.
- Problem-solving skills and basic computer skills.
- Typing speed of 40 WPM.
- Excellent communication and interpersonal skills.
- Ability to engage professionally with staff and patients.
- Basic math skills.
Nice To Haves
- Associate degree preferred but not required.
- Prior experience in patient registration or healthcare preferred but not required.
- Knowledge of medical terminology preferred but not required.
Responsibilities
- Provide excellent customer service and communicate effectively with patients, medical staff, and the general public.
- Troubleshoot and resolve problems promptly.
- Perform patient registration and basic insurance verification, ensuring accurate patient identity for billing.
- Maintain the confidentiality of patient records and accounts.
- Maintain patient flow and immediately inform the supervisor of department or patient issues.
- Answer telephone calls using the established greeting and assist callers in a friendly, helpful manner.
- Verify patient demographics and obtain insurance cards and identification.
- Update medical records accurately and efficiently.
- Schedule appointments, transcribe orders, and explain financial options to patients.
- Perform other duties as assigned.
Benefits
- Competitive pay, incentives, and referral bonuses.
- 403(b) plan with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage.
- HSA/FSA options.
- Life insurance.
- Mental health resources and discounts.
- Paid time off.
- Parental and FMLA leave.
- Short- and long-term disability.
- Backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
