Patient Access Specialist - Emergency Department (ED) - St. Elizabeth Youngstown Hospital (PRN)

Mercy Health • Youngstown, OH

2d • Onsite

About The Position

The Patient Access Specialist is the first point of quality service for patients and the community, helping ensure patient safety and identity protection. The role processes patient registrations, verifies demographics, obtains insurance cards and identification, and accurately updates medical records. Responsibilities also include scheduling appointments, transcribing orders, and explaining financial options to patients.

This is an as-needed PRN position at St. Elizabeth Youngstown Hospital in the Emergency Department. Shifts may rotate among 7:00 a.m.–7:30 p.m., 11:00 a.m.–11:30 p.m., and 7:00 p.m.–7:30 a.m. Some weekend and holiday availability is required. This is a collective bargaining unit position.

Requirements

• High school degree or GED.
• Problem-solving skills and basic computer skills.
• Typing speed of 40 WPM.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Basic math skills.

Nice To Haves

• Associate degree.
• Prior experience in patient registration or healthcare.
• Knowledge of medical terminology.

Responsibilities

• Provide excellent customer service and communicate effectively with patients, medical staff, and the general public.
• Troubleshoot and resolve problems promptly.
• Register patients and perform basic insurance verification, ensuring accurate patient identity for billing.
• Maintain the confidentiality of patient records and accounts.
• Maintain patient flow and promptly inform the Supervisor of department or patient issues.
• Answer telephone calls using the established greeting and assist callers in a friendly, helpful manner.
• Schedule appointments, transcribe orders, explain financial options, obtain insurance cards and identification, and update medical records accurately and efficiently.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED